Digital Events Management

The must-have technical and process controls

Strong security basics are the backbone of any organization’s ability to reduce risk and demonstrate responsibility. Companies are expected to put proper technical and organizational measures in place to protect the confidentiality, integrity, and availability of data. At the core, this means:

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The non-negotiables for protecting attendee information

The exponential growth of the event technology sector has placed platforms at the nexus of high-volume personal data collection. Today’s event ecosystem relies on sophisticated tools, from AI-powered personalization to seamless biometric check-ins, which inherently elevate the organization’s responsibility and liability profile. For event organizers and technology providers operating in the United States, data security is no longer an ancillary feature or a compliance checkbox; it is a fundamental strategic imperative and a defining factor in market valuation and brand resilience.

This analysis identifies the non-negotiable standards, from regulatory adherence and operational controls to forward-looking architectural strategies, required to safeguard attendee information in an environment defined by escalating cyber threats and punitive regulatory frameworks.

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Building events that people actually want to come back to

Here’s what the data tells us: 93.5% of whether your event succeeds comes down to one thing: did people have a good time? Not just “fine,” but genuinely satisfied. This means your real job isn’t checking boxes on a logistics list. It’s about designing every single moment to turn people who showed up into people who are glad they did.

The way to do this? Use technology to make everything feel effortless, keep people involved, and help them make real connections.

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Why 93.5% of your success depends on participant satisfaction

The modern business event, spanning in-person, virtual, and hybrid formats, represents a significant investment and a critical lever for organizational growth, driving brand loyalty, pipeline acceleration, and market influence. Despite these high stakes, event leaders find themselves under immense pressure to prove measurable results, often facing skepticism from the C-suite that demands clear evidence of engagement, brand impact, and revenue contribution far surpassing simple headcount reporting.

Far too frequently, executives rely on antiquated metrics that fail to capture the true strategic value of these gatherings. This narrow focus leads to a pervasive problem: defining event return on investment (ROI) using simplistic, immediate financial formulas. Calculations such as the basic Return/Investment (Revenue divided by Expenses) or the slightly more complex Incremental Revenue ROI represent only a fraction of the event’s overall impact.

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How AI is transforming event networking in a post-pandemic world

The COVID-19 pandemic forced event professionals to rework every assumption about gatherings: distribution shifted to virtual and hybrid formats almost overnight, attendee expectations changed, and digital touchpoints multiplied. That disruption did not diminish the underlying driver of event economics, human connection, but it reframed how and where those connections must be engineered.

The necessity for robust event networking tools surged following the global shift to virtual and hybrid events, accelerated by the pandemic. In the B2B sector, artificial intelligence (AI) does not replace, but rather amplifies the human element of events by eliminating friction and surfacing strategic opportunities that were previously unavailable. The overall event management software market, estimated at USD 15.5 billion in 2024, is projected to reach USD 34.7 billion by 2029, indicating rapid adoption, partly driven by the integration of AI. The future of successful events is defined as being AI-supported, allowing organizations to streamline workflows and increase productivity while making event interactions more efficient and personalized.

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5 surprising truths about artificial intelligence in events that will change your perspective

Event professionals are no strangers to operational pressure. Between managing repetitive manual tasks, proving measurable ROI, and delivering ever-more memorable attendee experiences, the demands are relentless. Amid these challenges, Artificial Intelligence (AI) has emerged as a transformative force, promising not just efficiency, but strategic reinvention.

Yet, the strategic impact of AI extends far beyond automation or chatbot convenience. When implemented thoughtfully, AI unlocks deep personalization, data-driven decision-making, and new dimensions of business intelligence. This isn’t just about doing things faster, it’s about doing them smarter.

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