Internet Connection problems: troubleshooting guid

Common Causes

Step 1: Restart Network Equipment

Power off the modem and router for 30 seconds, then restart them.

Step 2: Check Physical Connections

Verify that all cables are securely connected and not damaged.

Step 3: Test Other Devices

Determine whether the problem affects a single device or the entire network.

Step 4: Renew IP Configuration

Open Command Prompt and run:

ipconfig /release
ipconfig /renew

Step 5: Reset Network Stack

netsh winsock reset
netsh int ip reset

Restart the computer afterward.

Step 6: Update Network Drivers

Download the latest drivers from the hardware manufacturer’s website.

Prevention Tips

Permanent