Situatie
After upgrade your system to Windows 10, you DVD/CD-ROM drive may not work. In Device Manager, you most probably see the error message saying: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19). To fix the problem, you can follow steps below.
Solutie
In Device Manager, expand category DVD/CD-ROM drives. Right-click on the DVD/CD-ROM device under this category. Click Uninstall, and then reboot your PC.
1) Press Win+R (Windows key and R key) at the same time. A Run dialog will appear. Type regedit in the run box and click OK button.
2) Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
3) If you see UpperFilters in the pane on the right side, right-click UpperFilters, and then click Delete.
4) If you see LowerFilters in the pane on the right side, right-click LowerFilters, and then click Delete.
Click Yes to confirm the removal of the LowerFilters registry entry.
5) If you do not see UpperFilters and LowerFilters, select all files and delete them all.
6) Exit Registry Editor, and then restart the computer.
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