Situatie

1. Executive Summary

• Objective: To diagnose and resolve the issue of Windows 10 being stuck in the “Getting Windows Ready” loop, ensuring the affected systems can boot and function normally.
• Scope: All Windows 10 workstations in the office environment experiencing this issue.

2. Problem Description

• Symptoms: Windows 10 computers become stuck on the “Getting Windows Ready” screen during startup, sometimes lasting for hours without progressing.
• Frequency: Intermittent occurrences, often after updates or software installations.
• Impact: Systems are unable to start, leading to downtime and loss of productivity.

3. Solution Components

• Diagnosis and Initial Assessment:
  • Event Viewer Analysis: Review Windows Event Logs to identify any relevant error messages associated with the issue.
  • Update History: Check recent Windows updates and installations that might have triggered the problem.
• Step-by-Step Resolution:
  • Wait and Patience:
    • Initially, allow the system time to complete the process. Sometimes, Windows needs additional time to complete updates.
  • Force Restart:
    • If the system remains stuck for an extended period (more than 2 hours), perform a force restart by holding the power button until the system powers off. Then, restart the system.
  • Safe Mode Boot:
    • Boot the system into Safe Mode by pressing F8 or Shift + F8 during startup.
    • If Safe Mode is accessible, it can help identify if a recent update or driver is causing the problem.
  • System Restore:
    • If Safe Mode is accessible, use System Restore to revert the system to a point before the issue occurred.
    • Navigate to Control Panel > System and Security > System > System Protection > System Restore and follow the prompts.
  • Uninstall Recent Updates:
    • If Safe Mode is accessible, uninstall recent updates that might be causing the issue.
    • Go to Settings > Update & Security > Windows Update > View update history > Uninstall updates and remove recent updates.
  • Startup Repair:
    • Boot from a Windows 10 installation media (USB/DVD) and select “Repair your computer”.
    • Navigate to Troubleshoot > Advanced options > Startup Repair and follow the prompts.
  • Command Prompt Commands:
    • Boot from the Windows installation media, select “Repair your computer”, then open Command Prompt.
    • Run the following commands:

      bash

      Copy code

      sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth

    • These commands will scan for and repair any corrupted system files.
  • Clean Boot:
    • Perform a clean boot to eliminate software conflicts.
    • In Safe Mode, open msconfig, go to the Services tab, check “Hide all Microsoft services”, and click “Disable all”. Then, go to the Startup tab and click “Open Task Manager”. Disable all startup items.
    • Restart the system normally.
• Preventative Measures:
  • Regular Updates: Ensure that all systems are regularly updated to prevent future issues.
  • Backup and Restore Points: Regularly create system restore points and backups to facilitate easier recovery.
  • Driver Management: Keep drivers updated and verify compatibility before installing new drivers.

4. Implementation Plan

• Phase 1: Initial Assessment
  • Analyze Event Viewer logs and update history.
• Phase 2: Resolution Steps
  • Allow time for completion, force restart if necessary.
  • Attempt Safe Mode boot, system restore, and uninstall recent updates.
  • Perform startup repair and run Command Prompt commands.
  • Conduct a clean boot to eliminate software conflicts.
• Phase 3: Preventative Measures
  • Set up regular updates, backup schedules, and driver management practices.

5. Expected Outcomes

• Successful boot of Windows 10 systems without getting stuck on the “Getting Windows Ready” screen.
• Improved system reliability and reduced downtime.
• Enhanced recovery processes through regular backups and restore points.

6. Monitoring and Maintenance

• Regularly monitor system updates and drivers.
• Schedule periodic backups and create system restore points.
• Conduct routine checks to ensure preventative measures are in place and functioning.

Solutie

Tip solutie

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