Situatie
When Hulu stops working, the error messages aren’t always that helpful. One of the most common error messages simply indicates that playback failure has occurred.
Solutie
- Verify that your internet connection speed is fast enough for streaming.
- Hulu videos may stutter, buffer, or not play at all if your internet speed drops too low. Slow internet can also cause Hulu’s audio to be out of sync.
- Regular Hulu videos require 3.0Mbps.
- Hulu With Live TV requires 8.0Mbps.
- If you are unsure how fast your internet is, check out our guide to testing your internet speed.
- Restart your device and networking equipment.
- Fully shut down, power off, and unplug your streaming device and network equipment.
- Leave your equipment unplugged for about one minute.
- Plug your equipment back in, turn it on, and check to see if the Hulu playback error persists.
- Switch to a wired connection if possible.
- Try connecting your streaming device to your router or modem with an ethernet cable.
- If the playback error goes away, either use a wired connection to stream or relocate your wireless router to be closer to the device you use to watch Hulu.
- If you relocating the router isn’t practical, consider switching to a mesh network, which provides wider coverage.
- Disconnect other devices from your network.
- If you have a lot of computers, smartphones, game consoles, and other devices connected to your network, the issue could be limited bandwidth. Disconnect any devices you’re not using.
- Secure your network, and make sure nobody is connected to it without your knowledge.
- If the playback error goes away, you may want to purchase a multi-band router or a router that allows you to prioritize streaming traffic.
- Check your router settings.
- If your router allows you to prioritize certain types of traffic or devices, set it to give priority to the device you are trying to watch Hulu on.
- Try changing the domain name server (DNS) settings in your router.
- If you are unsure what DNS is, or how to change it, check out our full guide to changing DNS on the most popular routers.
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