Situatie

Disable automatic restart

First, to facilitate troubleshooting the problem, disable automatic restart.

1. From the desktop or in the Windows Start menu, right-click My Computer or Computer.
2. Click the Properties option.
3. In the System Properties window, click the Advanced tab or the Advanced system settings link.
4. On the Advanced tab, click the Settings button in the Startup and Recovery section.
5. In the Startup and Recovery window, uncheck the Automatically restart check box.
6. Click OK.

Blue screen errors

Windows NT, 2000, XP, Vista, and later versions of Windows have a blue screen error that is similar to the example shown below. These error messages often contain more detailed information and contain information that can be searched for and found. If you’re not getting a blue screen error that looks like the example below, skip to the next Fatal exceptions section.

1. Identify the blue screen by locating a line containing all capital letters with underscores instead of spaces, such as the above example, BAD_POOL_HEADER. Write this information down. If you do not see anything written in all caps with underscores like this, skip this step.
2. Get either the STOP: error message at the top of the error, or in the “Technical Information:” portion of the error. For example, in the above error, it is STOP: 0x00000019, write the first portion of this error message down.
3. Finally, if technical information is shown, write down the file and the address.

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