Situatie

1. Preliminary Checks

Before diving into troubleshooting, perform these quick checks:

• Try Another Port: Plug the USB device into a different USB port on your computer.
• Try Another Device: Plug a different USB device into the same port to see if it’s the port or the device.
• Check the Device on Another Computer: Plug the USB device into another computer to determine if the issue is with the device or your computer.

2. Basic Troubleshooting Steps

Restart Your Computer

A simple restart can sometimes resolve hardware recognition issues.

Check for Updates

Ensure that Windows and all drivers are up to date:

• Go to Settings > Update & Security > Windows Update and check for updates.

3. Device Manager Troubleshooting

A. Scan for Hardware Changes

1. Press Win + X and select Device Manager.
2. In Device Manager, click on Action in the menu and select Scan for hardware changes.
3. Check if the USB device appears under Universal Serial Bus controllers or other relevant categories.

B. Update USB Drivers

1. In Device Manager, expand Universal Serial Bus controllers.
2. Right-click on each USB Root Hub (or similar entries) and select Update driver.
3. Choose Search automatically for updated driver software.

C. Uninstall and Reinstall USB Controllers

1. In Device Manager, expand Universal Serial Bus controllers.
2. Right-click on each entry under this section and select Uninstall device.
3. Restart your computer. Windows will automatically reinstall the USB controllers.

4. Power Management Settings

1. Open Device Manager and expand Universal Serial Bus controllers.
2. Right-click on each USB Root Hub entry and select Properties.
3. Go to the Power Management tab and uncheck Allow the computer to turn off this device to save power.
4. Click OK and restart your computer.

5. Check for USB Selective Suspend Setting

1. Go to Control Panel > Hardware and Sound > Power Options.
2. Click on Change plan settings next to your current power plan.
3. Select Change advanced power settings.
4. In the Power Options window, expand USB settings, then USB selective suspend setting.
5. Disable the setting for both On battery and Plugged in.
6. Click Apply and OK.

6. Using the Windows Troubleshooter

1. Go to Settings > Update & Security > Troubleshoot.
2. Select Additional troubleshooters.
3. Find and run the Hardware and Devices troubleshooter.

7. Advanced Steps

A. Check for BIOS/UEFI Settings

1. Restart your computer and enter the BIOS/UEFI setup (usually by pressing F2, F10, Delete, or a similar key during startup).
2. Ensure that USB ports are enabled in the BIOS settings.
3. Save changes and exit.

B. Use the System File Checker (SFC)

1. Open Command Prompt as an administrator.
2. Type sfc /scannow and press Enter.
3. Wait for the scan to complete and follow any on-screen instructions.

C. Use the DISM Tool

1. Open Command Prompt as an administrator.
2. Type the following commands one by one, pressing Enter after each:

   mathematica

   Copy code

   DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

3. Restart your computer after the process completes.

8. Seeking Further Help

If none of the above steps work, consider these options:

• Microsoft Support: Visit the official Microsoft support website for more specialized solutions.
• IT Professional: Contact a professional IT technician for advanced diagnostics.
• Forums: Use online forums like Stack Overflow, Reddit, or Microsoft Community for help from other users.

Solutie

Tip solutie

Permanent