To start, open your PC’s “Start” menu, find “Command Prompt”, and select “Run as Administrator.”

• In the “User Account Control” prompt, choose “Yes.”
• On the Command Prompt window, type the following command and press Enter:

dism /online /cleanup-image /restorehealth

Wait for the command to fix your Windows image. When that’s done, reboot your PC and retry resetting your PC.

Use Windows Startup Repair

Another way to possibly fix your “There Was a Problem Resetting Your PC” error is by using Windows’ Startup Repair tool. This tool helps resolve many issues with Windows’ startup, some of which may be causing your reset process to fail.

To do that on Windows 11, head into Settings > System > Recovery. Then, next to “Advanced Startup,” click “Restart Now.” Then, in the open prompt, choose “Restart Now.”

In Windows 10, navigate to Settings > Update & Security > Recovery. Here, in the “Advanced Startup” section, click “Restart Now.”

In the open menu, navigate to Troubleshoot > Advanced Options and click “Startup Repair.”

Follow the on-screen instructions to repair your system. When that’s done, you’re ready to reset your PC.

Restart Windows Recovery Environment (Win RE)

One item that can cause a “There Was a Problem Resetting Your PC” error is your Windows Recovery Environment. This service may be experiencing an issue, causing your reset process to fail.

• In this case, stop and restart the service to possibly fix your issue.
• To do that, open the “Start” menu, find “Command Prompt”, and select “Run as Administrator.” In the “User Account Control” prompt, choose “Yes.”
• In Command Prompt, type the following command and press Enter. This command stops Windows RE.

reagentc /disable

Start Windows RE by issuing the following command:

reagentc /enable

Try resetting your PC now.

Use System Restore

One reason you get an error while resetting your PC is that the recent changes made to your PC are incorrect. You can fix that by rolling back your changes using Windows’ System Restore tool. This tool restores your system to a restore point created in the past, undoing your changes.

To use it, open the “Start” menu, find “Recovery,” and select it. Then, choose “Open System Restore.”

In System Restore, select “Next.” Choose the most recent restore point on the list and click “Next.”

Begin restoring your PC by selecting “Finish.”

When you’ve restored your PC, start the reset process.