Situatie

1. Sign in to the computer as an administrator. See Manage user accounts in Windows to learn more about configuring a user account as an administrator.
2. Select Search, type msconfig, and then select System Configuration from the list of results.
   
   

   Important: If the computer is connected to a network, network policy settings might prevent you from following these steps. Only use the System Configuration utility to change the advanced boot options on the computer with guidance from a Microsoft support engineer.  Using the System Configuration utility might make the computer unusable.

3. On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all. Select Apply.
   
4. On the Startup tab of System Configuration, select Open Task Manager.
   
5. On the Startup apps tab in Task Manager, for each Enabled startup item, select the item and then select Disable. (Keep track of which items have been Disabled. You will need to know this later.)
6. Close Task Manager.
7. On the Startup tab of System Configuration, select OK. When you restart the computer, it will be in a clean boot environment. You can now try to troubleshoot your problem by trying the troubleshooting steps in the section,install, uninstall, or run on application

   Warning: Your computer might temporarily lose some functionality while in a clean boot environment.

8. Once you are done troubleshooting your problem and want to return your computer to a normal startup, follow the steps in the section, Reset the computer after the clean boot.

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