Situatie
If you’re having trouble with the camera in Microsoft Teams, we have some suggestions to help you get back on track.
Solutie
Pasi de urmat
Make sure you have the latest Windows Update and Teams app version installed.
To check for updates in Teams, go to your profile picture in the upper-right of the Teams app and select Check for updates. Updates install in the background if they are available.
To make sure you can use your camera in Teams:
- Close all other apps that might be using your camera (like Skype or FaceTime).
- If you’re using an external camera, try unplugging it and plugging it back in.
- You can often save time and effort by restarting your device.
To make a test call, select Settings and more -at the top-right of Teams, then choose Settings > Devices. Then select Make a test call under Audio devices.
In a test call, you’ll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will playback for you. After that, you’ll get a summary of the test call, and you can go to your device settings to make changes.
- Open Settings
- Under Privacy, select Camera
- Make sure the setting for Camera access for this device is turned On
- If the setting is already turned on, turn the setting off then back on again
- Close all apps and restart your device
When your camera isn’t working in Windows 10 (or if you’re using an external webcam), it might be a problem with your drivers.
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