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How to reset your Android phone to factory settings

Restoring your Samsung® or Google® phone to its factory settings helps protect your personal information when you do the following:

  • Sell your phone.
  • Trade it in for a new device.
  • Give your phone to a friend or family member.
  • Need to troubleshoot performance issues, such as a frozen device or forgotten passcode. Our experts only recommend this as a last resort, after you’ve tried everything else.

A factory reset deletes nearly all data on your Android phone, giving it a clean slate. That’s why it’s important to make sure you’re prepared to take such a big step. It does more than reset your device settings and accessibility settings, here’s what a factory reset deletes from your phone:

  • Contacts
  • Photos and videos
  • Music
  • Passwords and files
  • Accounts
  • Messages

Before you restore your Android to factory settings, there are important steps to take to make sure you don’t lose your existing data.

  1. Back up your Android phone. The first thing you should do is back up your phone. Uploading it to a service like Google Drive™, or one offered by your phone carrier, will ensure you don’t lose everything during a factory reset.
  2. Plug your Android phone in and connect to Wi-Fi. The backup process can be time-consuming, so you’ll want the power boost. It’s also best to save your files over a secure Wi-Fi connection so you don’t use up a lot of mobile data during the transfer.
  3. Know your login info to restore data after resetting your Android. Before you reset your phone, make sure you know your login information. A Google Account username and password are required to restore data on an Android device—you can typically find your Google Account in Settings.
  4. Unpair your Android device. Be sure to unpair or disconnect Bluetooth® devices like your smartwatch or wireless headphones.
  5. Sign out of all accounts. Protect your privacy by signing out of all your apps, services, and email accounts and also delete any cards you have saved in your mobile wallet. You should also turn off Find My Device—check out our guide to learn how.
  6. Remove your SIM card. Check out our guide to removing your SIM card from your Android device for easy-to-follow steps.
  7. Sign out of your Android phone. After backing up your data and completing the checklist above, don’t forget to sign out of your Android phone too. Although a factory reset removes all the information stored on the device, this will ensure no one can access your account after you sell or trade in your phone for another one.

You can usually perform a factory reset in Settings, but it can take up to an hour to complete. Make sure your phone is plugged in while you’re going through the factory reset process.

To reset a Samsung Galaxy phone:

  1. Open the Settings app, then tap General management > Reset
  2. Tap Factory data reset > Reset.

To reset other Android devices:

  1. Open the Settings app, then search “Reset”
  2. Tap Erase all data (factory reset) in the results
  3. Tap Erase all data (factory reset) on the Reset options screen, then tap Erase all data and enter your password or PIN to confirm your decision.

To reset a locked Samsung phone (Samsung Galaxy S8 and newer):

  1. Turn off the phone if it doesn’t require a PIN to do so. You may have to wait until it runs out of battery and turns off on its own.
  2. Press and hold the Bixby®, Power, and Volume Up buttons simultaneously until your phone vibrates and the Samsung logo appears.
  3. When the Recovery menu appears, press the Volume buttons to select Delete all user data or Wipe data/factory reset. Then press the Power button to make your selection.
  4. Use the Volume buttons again to confirm “Yes” or “Factory data reset,” then press the Power button to select it.
  5. Once your phone processes the factory reset, you may see the message “Data wipe complete” at the bottom of your screen. Press the Power button one last time to select the option “Reboot device.”

Your Samsung phone will reset and power back on automatically when it’s time to set it up.

To reset a locked Google Pixel:

  1. Turn off your phone
  2. Press and hold the Volume Down and Power buttons until you see the Android logo
  3. Press the Volume buttons to choose the Recovery Mode menu option, then press the Power button to select it
  4. Use the Volume buttons to choose the Wipe data/Factory reset option, then press the Power button to select it
  5. Use the Volume and Power buttons to choose and select Factory data reset
  6. Your phone will display a message telling you the data wipe is complete. Select Reboot system now to restart your phone.
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Fix it microphone problems

If you are having trouble with your microphone features, or with the microphone on your headset or webcam, the following information can help you troubleshoot and resolve issues.

Make sure apps have access to the microphone

Microphone settings

If your microphone isn’t detected after updating Windows 10, you may need to give your apps permission to use it.

  • To let apps access the microphone, select Start  ,then select Settings  > Privacy  > Microphone.  Select Change, then turn on Allow apps to access your microphone.
  • After allowing access to the microphone, you can choose which Microsoft Store apps can access these features under Choose which Microsoft Store apps can access your microphone, and give access to non-Microsoft-Store desktop apps by ensuring that the switch beneath Allow desktop apps to access your microphone is set to On.
  • If your camera contains a microphone, you might also need to give your apps permission to use your camera.  If so, select Start > Settings > Privacy > Camera and make sure camera access for this device is on, and that allowing apps to access your camera is set to On.

Others can’t hear me

Try the following solutions:

  • If your headset has a Mute button, make sure it isn’t active.
  • Make sure that your microphone or headset is connected correctly to your computer. If your headset is a wireless Bluetooth device, make sure your Bluetooth device is paired and connected by following the steps at Pair a Bluetooth device in Windows.
  • Make sure that your microphone or headset is the system default recording device. Here’s how to do this in Windows 10:
    1. Select Start , then select Settings  > System > Sound .
    2. In Input, ensure your microphone is selected in Choose your input device.
    3. To test your microphone, speak into it and check Test your microphone to make sure Windows is hearing you.Sound settings
  • Run the Recording Audio Troubleshooter. Select Settings > Update & Security > Troubleshoot > Additional troubleshooters. Select the Recording Audio troubleshooter.

Windows isn’t detecting the headset, camera, or microphone

If the previous troubleshooting steps do not resolve the problem and Windows is not even detecting your microphone, try reinstalling your audio drivers:

  1. ​​​​​​​​​​​​​​​​​​​Right-click the Start button and select Device Manager
  2. Expand the Sound, video and game controllers section
  3. Look for any audio devices or drivers. Right-click the audio device and select Uninstall device. Make sure to check the box that says Delete the driver software for this device and then select Uninstall. Repeat this process for any other audio devices.
  4. Restart your computer.  Windows will attempt to reinstall your audio devices and drivers automatically.  If it does not, right-click the Start button and select Device Manager. Right-click the Sound, video and game controllers section and select Scan for hardware changes.
  5. Update your drivers.  Once your computer restarts, go back to Device Manager.  Expand the Sound, video and game controllers section. Right-click your audio driver and select Update driver.

The microphone volume is too low or does not appear to be working at all

Try the following solutions:

  • Make sure that the microphone or headset is connected correctly to your computer.
  • Make sure that the microphone is positioned correctly.
  • Increase the volume of your microphone. Here’s how to do this in Windows 10:
    1. Select Start  , then select Settings  > System > Sound .
    2. In Input, ensure your microphone is selected under Choose your input device, then select Device Properties.
    3. On the Levels tab of the Microphone Properties window, adjust the Microphone and Microphone Boost sliders as needed, then select OK.
    4. Speak into your microphone while checking under Test your microphone to make sure your settings work. If you see the line moving from left to right, your microphone is working. If you see no change, the microphone is not picking up sound.

Others cannot hear me in Skype calls

Skype settings

Make sure that your microphone or headset is the Skype default recording device. Here’s how:

  1. If Skype is not open, select Start , then Skype  to open it
  2. In the upper right corner of the Contacts List in Skype, select More , then Settings
  3. In Audio & Video, under Microphone, make sure your microphone or headset is selected
  4. Under Speakers, make sure your preferred speaker or headset is selected.
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