To screen money transfer requests over the phone or in person and avoid identity theft, you can use the following methods:

1. Verify the identity of the customer: Before processing a money transfer request, you should ask the customer to provide valid identification such as a government-issued ID or a passport. You can then verify the ID by comparing the photo and name with the customer’s appearance and the information on file.
2. Use authentication measures: You can use additional authentication measures such as a password or a PIN that only the customer should know. Alternatively, you could also use biometric authentication such as a fingerprint or voice recognition.
3. Be wary of urgent requests: Scammers often use urgency to pressure you into processing a transaction quickly. Be cautious of requests that appear urgent or demand immediate action.
4. Educate your employees: Train your employees to recognize the signs of potential fraud or scams, such as unusual transaction patterns or customer behavior. Make sure they know how to handle suspicious requests and escalate them to a supervisor or security team.
5. Implement transaction limits: Setting transaction limits can help minimize the risk of large fraudulent transfers. You can set limits based on the customer’s transaction history or the type of transfer requested.
6. Monitor transactions: Keep a close eye on transactions and look for unusual activity, such as a sudden increase in the number or amount of transactions, or transfers to high-risk countries.
7. Red flag screening: Use a system that flags any suspicious transactions, such as a transfer to an unfamiliar account, large sums of money, or transfers to high-risk areas

By following these best practices, you can help reduce the risk of identity theft and protect both your customers and your business.