Situatie
If your TV supports 4K and HDR but they aren’t working as expected with your Xbox Series X or Xbox One console, here are some things to try.
Solutie
Pasi de urmat
Make sure your Xbox and TV are 4K-capable
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Make sure you have an Xbox Series X, Xbox One X, or Xbox One S. On the back of your console, a sticker should show the model. If the sticker is missing, check underneath.
- Make sure you have a 4K TV. Refer to the packaging or manual for your TV. Different manufacturers use different names. Phrases to look for include:
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Names for 4K
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4K, 4K Ultra HD, UHD, UHD 4K, SUHD TV, Ultra HD, Ultra UDTV, 2160p
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Listed resolutions or modes
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3840 x 2160 at 24Hz, 50Hz, 60Hz, 120Hz
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Names for HDR
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HDR Premium, High Dynamic Range, HDR, UHD Color, Ultra HD Premium, Ultra HD deep color, HDR 10, Dolby Vision
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- On your Xbox, check your TV’s 4K and HDR capabilities. Press the Xbox button
to open the guide, then go to Profile & system > Settings > General > TV & display options. Choose 4K TV details.
If your system should support 4K and HDR ,but it isn’t working
For example, if you can’t select the 4K UHD resolution, 4K features aren’t supported in the 4K TV details screen, 4K content won’t play, or you’re seeing video quality problems—try the following suggestions.
- Make sure the Xbox is automatically detecting your TV. Go to Profile & system > Settings > General > TV & display options. Under the Advanced column, choose Video fidelity & overscan. In the Display column, ensure that Auto-detect (Recommended) is selected. 4K isn’t available when HDMI or DVI is manually selected.
- For HDR, check your TV manual to make sure your TV supports the HDR10 media profile. Look for support of BT2020 and HDR or check the list above. (There are two HDR formats: Dolby Vision and HDR10. Your TV may support both, but it must at least support HDR10.)
- Make sure your HDMI cable is plugged into the correct port on your TV. Some TVs support their full set of 4K features only on certain ports. Refer to your TV manual or try the different ports on your TV.
- Check your TV’s settings menu. Your TV might have a special mode that turns on 4K or HDR. Refer to your TV manual to see if you must change your TV’s settings. Again, your TV manufacturer may use different names for HDR—see the list above.
- If some content won’t play. Make sure your TV supports HDCP 2.2 and that it’s turned on in your TV’s settings.
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Check your HDMI cables. Make sure you’re using the HDMI cable that came with your Xbox.
- If a device is plugged in between your TV and Xbox. Remove the device and plug your TV directly into your console with the HDMI cable that came with it. Some AV receivers or other video equipment may interfere with the data passed between console and TV. Your device must support the same capabilities as your TV, either directly or pass-through.
- Make sure your TV and AV receiver firmware are up to date. Many newer TVs and devices can take updates over your home network. If you find that it doesn’t support some 4K or HDR features, a TV or receiver firmware update may resolve the problem. Check your TV or device manual to see how to update the firmware.
- Turn off native 4K playback. If you’re seeing a blank screen or errors while trying to play 4K content and you’ve tried all previous steps, turn off native 4K playback and try to play the content in a lower resolution. Go to Profile & system > Settings > General > TV & display options. Under the Advanced column, choose Video modes and uncheck the option to Allow 4K.
- If you’re seeing strange colors while playing HDR content. If you’ve tried all previous steps, go to Profile & system > Settings > General > TV & display options. Under the Advanced column, choose Video modes and uncheck the option to Allow HDR10.
- If that doesn’t fix it, turn HDR10 back on. Then uncheck Allow Dolby Vision and see if that fixes it.
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