Situatie
While almost all printers or scanners operate with no issues when you plug and play, if you are experiencing the Epson scan is not working on Windows 11 error, then there can be multiple reasons behind this problem.
If you are having issues with a different brand of scanner, then you can check out our dedicated guide on how to troubleshoot scanner not detected in Windows 11.
Below are some of the reasons which are most common causes of this issue:
- The Epson scanner is set to compatibility mode.
- Outdated drivers of the Epson scanner are installed.
- Essential Windows services aren’t functioning properly.
- There is a bug present that is preventing the Epson scanner from working properly.
- Required admin privileges or permissions are not granted to the Epson scanner.
- Presence of corrupt Windows 11 system files.
- The USB port is damaged.
- Due to viruses or malware.
- A third-party app is conflicting with the scanner driver.
- Registry issues
The above-listed reasons are almost all the reasons that could possibly trigger the Epson scan not working on Windows 11.
Solutie
Pasi de urmat
Reboot your PC
- Open the Start menu.
- Click on Power.
- Select Restart.
A simple restart can do wonders. Once you restart your PC, all the unnecessary files and processes are put to sleep. And when the system boots up again, important system files are re-loaded from scratch. There is a chance that some important scanner-related files failed to load during the previous session. So, we would advise you to restart your PC, try using your scanner and check if this fixes the issue or not.
Check the Compatibility mode
- Right-click on the Epson scan icon on your desktop.
- Select Properties.
- Head to the Compatibility mode.
- Uncheck the box next to Run this program in compatibility mode for.
- Hit the OK button.
Restart Shell Hardware Detection service
- Press the Win + R keys to open the Run command.
- Type the below command and press Enter:
services.msc - On the right side, locate Shell Hardware Detection.
- Right-click on it and select Properties.
- Ensure the Startup type is set to Automatic.
- Hit OK and Apply.
- Close the Window.
- Restart your PC.
Check the status of Windows Image Acquisition service
- Press the Win + R keys to open the Run command.
- Type the below command and press Enter:
services.msc - On the right side, locate the Windows Image Acquisition service.
- Right-click on it and select Properties.
- Make sure that the Startup type is set to Automatic and Service Status is set to Running.
Update scanner drivers
- Right-click on the Start menu icon.
- Select Device Manager.
- Expand the Imaging devices section.
- Right-click on the Epson scanner and select Update drivers.
- Select Search automatically for updated driver software option.
- Reboot your PC.
Repair corrupt system files
- Open the Start menu.
- Search for Command Prompt and select Run as administrator.
- Type the below command and press Enter
: sfc /scanow - Your PC will start scanning and possibly fix the issue as well.
- Reboot your PC.
Check for Windows updates
- Press the Win + I buttons to open Settings.
- Select Windows Update from the left pane.
- Click on Check for updates button.
A bug present in the previous version of the Windows update can cause problems on your PC. Related features won’t work properly and you will also experience issues such as the Epson scan not working on Windows 11 problem.
Run the troubleshooter
- Press the Win + I buttons to open Settings.
- Select Troubleshoot.
- Click on Other troubleshooters.
- Click on the Run button next to Printer.
The Windows Troubleshooter is a perfect tool if you are experiencing issues with the hardware on your PC. This tool not only identifies the issues and displays them, but would prompt you to perform certain actions in order to resolve them.
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