Resolve the 0xE0000007 error (“We ran into a problem syncing your notebook”) in OneNote

Configurare noua (How To)

Situatie

Issue

When attempting to sync changes to any notebook in Microsoft OneNote for Windows 10, OneNote 2016, OneNote for Mac, OneNote for iOS (iPad and iPhone), or OneNote for Android, the following error may occur: We ran into a problem syncing your notebook. (Error code: 0xE0000007).

Solutie

To rule out the most common causes for error 0xE0000007 with OneNote, do the following:

  1. Verify that you have good network connectivity for your computer or mobile device by using your browser or another cloud-based app.
  2. Force OneNote to sync the current notebook by doing any of the following, depending on the version of OneNote that you’re using:
    • In OneNote for Windows 10, click the Show Notebooks button  until you see the notebooks list, right-click the name of the notebook you want to sync, click Sync, and then click Sync This Notebook.
    • In OneNote 2016, click File > View Sync Status, and then click Sync Now next to the notebook you want to sync.
      • In OneNote for Mac, click the Show Notebooks button  until you see the notebooks list, Control-click the name of the notebook you want to sync, and then click Sync This Notebook.
      • In OneNote for iOS, pull down the Notebooks list (or the Recent Notes list) to force a sync of all open notebooks. Alternately, you can pull down the section list or page list to force a sync of the current notebook.
    • Make sure you are using the latest version of OneNote for your computer or mobile device.Do any of the following, depending on the version of OneNote that you’re using:
      • In OneNote for Windows 10, click Start, scroll to and then click the Store app. In the Store app, search for OneNote, go to its app page, and then click the Update button, if it is available. (If the button says Launch instead, you have the latest version).
      • In OneNote 2016, click File > Account > Update Options > Update Now.
    • In OneNote for Mac, open the App Store app, and then click Updates at the top right of the toolbar. In OneNote for iOS (iPad or iPhone), open the App Store app, and then tap Updates. If a OneNote update is available, tap Update next to it, or tap Update All to update all apps.
      • In OneNote for Android, open the Play Store app, tap the menu icon, and then tap My apps & games. If a OneNote update is available, tap Update next to it, or tap Update All to update all apps.
    • Wait to see if the error disappears after a moderate amount of time. In some cases, the error can be caused by a temporary issue with our servers.

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